TOP [Guidance post] BitRabbit Exchange Frequently Asked Questions - Newbie Guidance

Dear Rabbits:

If you have some problems on using BitRabbit Exchange, you may find a solution here.


iOS Enterprise Edition Setup Tutorial

Withdrawal and KYC Review Time

Verification on BitRabbit

How to verify the email?

How to change the password?

Account Security

Attention! Don't Trust Fake "BitRabbit Customer Service"

BitRabbit Account Security Guide

How to Unlock Account

Anti-virus&Trojan Guideline

Two-Factor Authentication

Not Receive SMS code

Supported SMS countries

Google 2FA Guideline

Google Auth (2FA) Binding Failure

Trading Webpage Trading Operation Guide

BitRabbit APP Trading Operation Guide

How to handle Order Exceptions


Withdrawals missing

Deposit does not arrive

Sent to wrong address

Deposited wrong coins

Deposit Forgot or Wrong Tag/Memo/PaymentID

Deposit Fiat currency

Cannot receive Email

Withdraw to wrong address

[RISK WARNING] Digital currency is a new social product that is still in its initial stage of development. There could be many risks in the market of digital currency trading (e.g. technical defects, price fluctuations etc.). Users should be fully aware of the investment risks. Established under the legal framework of Australia, BitRabbit is a neutral trading platform aiming to satisfy the trading demands of digital currency fans and is not liable for any review, warranty or compensation liabilities of the currency value.

Thank you for your support and trust in BitRabbit ( Please be assured that with the emergence of BitRabbit, the era of better digital asset trading and investment has come.

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